Thank you for your interest in Chalet Le Silverson. To ensure a harmonious and enjoyable experience for all, we ask that you carefully read and accept the following booking terms and conditions. By accessing and making a reservation via our website www.chaletsilverson.com, you acknowledge that you have read and accepted these terms and conditions in full.
Guests agree to respect the property, furniture, and all items provided during their stay. The chalet must be returned in the same clean and functioning condition as it was found upon arrival. Any failure to meet this obligation may result in partial or total withholding of the security deposit.
We allow a maximum of two dogs per stay. A fee is applied for each pet. Guests must indicate the presence of pets during the reservation by selecting the appropriate option. Any violation of this rule, or bringing unauthorized pets, will result in additional fees, which will be deducted from the security deposit, or immediate expulsion without refund.
Guests agree to:
In case of disagreement over the condition of the property or damages, the Chalet Le Silverson team reserves the right to assess necessary compensation based on evidence (photos, concierge service reports, etc.).
Guests are required to follow these guidelines for using the jacuzzi:
Guests are responsible for ensuring that they have not forgotten any personal items before departure. The management and owners of Chalet Le Silverson, GROUPE IMMOBILIER TM2 INC., cannot be held responsible for lost, stolen, or forgotten items.
Any defect or damage noticed upon arrival must be reported immediately to the host. If no report is made, guests may be held responsible for damages found at the time of departure.
The number of guests may not exceed the maximum limit of 12 people without the explicit agreement of the manager or owner. Any violation of this rule, including concealing additional guests, will result in additional fees deducted from the security deposit or immediate expulsion of the guests.
For safety reasons, two external security cameras are installed: one at the main entrance, including the main parking area, and the other on the side of the chalet near the secondary parking area and propane tank. No cameras monitor private spaces such as the terraces or the jacuzzi. By accepting these terms, you consent to the presence of these cameras, which are solely intended to ensure the security of the property and its guests.
We are available 7/7 to answer any questions or provide technical assistance. Do not hesitate to contact us if you need help with any equipment or other aspects of the chalet.
A security deposit is required when booking. This deposit may be used to cover any damage, additional cleaning, or violation of chalet rules (e.g., jacuzzi water change). The deposit will be refunded within a reasonable period after the inspection of the property at the end of the stay.
The management and owners of Chalet Le Silverson, GROUPE IMMOBILIER TM2 INC., cannot be held responsible for any delays or failures to fulfill obligations due to events beyond their control, including but not limited to natural disasters, utility outages, pandemics, or acts of war. In the event that services cannot be provided, a partial or full refund may be discussed based on the circumstances.
100% of prepaid fees are refundable if canceled 60 days or more before arrival.
50% of prepaid fees are refundable if canceled 30 days or more before arrival.
0% refundable if canceled less than 30 days before arrival.
Facilities such as the jacuzzi, fireplace, and BBQ are provided at the guests' sole responsibility. The management and owners of Chalet Le Silverson, GROUPE IMMOBILIER TM2 INC., cannot be held responsible for injuries or accidents caused by improper use of these amenities.
The management and owners of Chalet Le Silverson, GROUPE IMMOBILIER TM2 INC., cannot be held responsible for utility outages, power failures, or other events beyond their control that may affect the comfort of guests during their stay. No refunds will be issued in such cases.
Guests are advised to obtain adequate travel insurance to cover any loss or damage to their personal belongings. The management and owners of Chalet Le Silverson, GROUPE IMMOBILIER TM2 INC., cannot be held responsible for guests' personal belongings.
The chalet is exclusively intended for private residential use for vacations. Any commercial activity, subletting, or hosting events without prior authorization from the owner is strictly prohibited.
Disruptive behaviors such as unauthorized parties, excessive noise, or any illegal activity will result in immediate expulsion from the premises without refund and may lead to legal action.
By making a reservation on www.chaletsilverson.com, you acknowledge and agree to all of these terms and conditions. We thank you for your understanding and wish you a pleasant stay.