FAQ

Yes, we offer high-speed, unlimited, and free wifi in our chalet.

It's not necessary as the water at the chalet is of good quality and drinkable.

Yes. Firewood for the outdoor fireplace is not provided. Several stores near the chalet can supply it. They can also provide a mix of natural logs or kindling wood.

Home Hardware: 1740 Rte du N, Brownsburg, QC J8G 1E2

Au P'Tit Marché de la Pointe: 706 Rte du N, Brownsburg, QC J8G 2C1

Ultramar: 334 Rue des Érables, Brownsburg, QC J8G 2Y2

Here are the items not provided at the chalet:

• Firewood for the outdoor fireplace
• Nespresso coffee capsules (if you want more than the provided ones)
• Aluminum foil and Saran wrap
• Queen bedding for the extra bed
• Extra pillow (We provide 2 pillows per bed)
• Your food (including spices, oils, and condiments)
• Tablecloths
• Additional fondue or raclette kit (we provide 1 kit for each, for 4 to 6 people only)
• Body and hair soap
• Personal hygiene items
• Board games (We have several available on site)
• Baby high chairs

If you forget something, no worries, the village is just a few minutes from the chalet.

The provided coffee machines are:

• Nespresso with Vertuo capsules
• 12-cup percolator

Yes, the chalet has air conditioning and three-zone wall heating for your comfort.

It is always best to book as early as possible to secure your dates and guarantee your stay.

When you start the booking process, you can see all availability directly on our website.

Yes, if availability allows, you can book the entire month. If there are limitations on the platform, please contact us at [email protected] for a manual booking.

You can book at any time via any page of the chalet's website. Simply click on "Book Now!" at the top of each page or in the dropdown menu.

Cancellations more than 60 days before the arrival date allow for a full refund. Between 14 and 60 days, 50% of the amount is refunded. Less than 14 days before arrival, no refund is provided, except in cases of force majeure. More information here: Reservation Conditions.

The necessary details and codes will be sent to you before your arrival or on the same day, after a $800 pre-authorization on your card for security.

Our chalet is located in the Laurentians, about 20 minutes from Lachute and 90 minutes from Ottawa, in the Pine-Hill estate.

Yes, the village of Brownsburg-Chatham is just a few minutes away. You will find restaurants, pizzerias, convenience stores, gas stations, and pharmacies.

Use the designated driveways. Do not park in front of the garbage bins or on the street to avoid towing fees.

Recommended for winter due to the gravel hills leading to the chalet. Be cautious and plan your trips during snowstorms.

A snow removal service clears the driveway and parking areas during storms with more than 5 cm of snow. A team is also scheduled to clear the balconies and steps.

Excessive outdoor noise is prohibited. Music is discouraged outside and not allowed after 8 pm. If you want to listen to music, do so inside with windows and doors closed.

For security reasons, two external surveillance cameras are installed: one at the main entrance, covering the main parking area, and another on the side of the chalet facing the secondary parking area and propane tank. No cameras monitor private areas such as the terraces and the hot tub. By accepting these conditions, you consent to the presence of these cameras, which are solely for the safety of the property and guests.

A maximum of two dogs per stay, with a surcharge for each. Please indicate the presence of pets when booking. Failure to do so will result in additional fees or expulsion without refund.

A surcharge will be charged or the security deposit may be withheld. It is your responsibility to declare the correct number of guests.

We maintain high hygiene standards with professional cleaning. There are no carpets in any room, and special covers protect the mattresses.

Yes, there is a rental agreement that protects both parties. See it here: Reservation Conditions.

Yes, but a request must be sent to [email protected] before making the reservation if the number of guests exceeds the maximum capacity listed on the site.